Etiquette and Email – Chocolate Dipped Strawberrytastic …

You’ve had those moments, we all have. The one where you have hastily written an angry email and hit the send button. I’ve done it … an infamous exchange with Ryan that left the rest of the Committee a bit stunned (it all worked out in the end, our event was the best ever and Ryan and I are still friends).

I now get so paranoid about being fortune’s fool that typing in the address is the very last thing I do when composing an email (if it’s a reply then I delete the addresses before I compose anything and put them back in at the end).

Perhaps it’s something that Margaret McHugh should thinking about doing a little more often, after doing this not once, but twice.

Oh my goodness, all over the cost over a chocolate dipped strawberry (apparently $2 each! Geez woman, you picked a fight over hideously expensive strawberries? Couldn’t you have just not ordered them and got your own?). Now putting the obvious schadenfraude aside, what is interesting are the comments that accompany the post. Some have agreed with Ms McHugh about sorting out issues over the phone, others point to a generation gap. As an event manager who relies heavily on email as my primary form of communication (everything is written down on record and can be referred to later during the planning process – particularly handy when you find yourself in the situation of “but you said …” because you have a copy of the email with you), I find both explanations a bit of a cop out. I think anyone who decides to advertise their services via a website should expect the majority of their communication via email. If she perferred to have a phone conversation, why didn’t she call the client?

And the generation gap excuse is poor. I’ve had managers, older than her, who are two fingered typing whizzes and are so busy that they prefer emails so that they have time to deal with requests appropriately.

Anyway, let this be a lesson to you all. Don’t get angry and hit reply. Step away from the computer, go for a walk – answer the email tomorrow.

Clare once passed on some excellent advice she got from a friend who as someone who had dealt with the most extreme situations of stress had said “when it’s not about life or death then it’s not really all that important”.

Too right – it’s only email.


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